Getting the cable and Internet connections today
As is customary, I got to the house early for the cable install. I wanted to make sure that they had no excuses. This is WOW we are dealing with here. WOW has a history. WOW has proven to me they need to be babysat. Nearly always. Got a phone call from the installer wondering when I would be onsite. I muttered to myself "as if they are ahead of their schedule." I picked up and let him know I was a few minutes away. Got to the house and I saw a new utility junction box mounted. I ask the guy "So, what's been done so far?" "I already installed everything." he said. Skeptical, I wondered where the line he ran went because he had never even set foot in the house. He found what he believed was the last working line, cleaned it up, and ran it into this new junction box. Chrome connectors, new unions, cleanly mounted in the new junction box. "Wow, man, check you out, today" I said to him. He mentioned that he re-ran everything from the pole back to our house, He just didn't trust it. Took the initiative and got it done, early for that matter. Being that he made an assumption on the cable running into the house, I figured out he ran a line to our basement. Asked him if he would run a second line to the living room and as expected he said "I've got to cut the other line then." After being incredibly grateful for running all that line I asked if he would just leave it in the box for me so we could split it later for the kids room. He agreed. Unheard of with those folks at WOW, they love cutting shit that isn't live. Brought 2 cable boxes into the house to my confusion. "We are getting one, right?" I asked him. "Well, I know how they treat these things in the warehouse so I brought a spare new one in" he explained. It turned out they both worked, but he decided to leave the newer one anyways. New Internet connection expected to cap at 100 megabit capped out at 115 when I tested it. No drops. Impressive since the last encounter I had with WOW took 4 visits and an overhaul at the the next router hop. Had to tell this guy, he killed it today, best one I've ever met from WOW. Of course he got an uncomfortable hug.Conclusion: I was ready the throw the book at WOW today, and hot damn they completely stuck the landing on the install. Well done, installer dude. Well done. Had to give them credit where it is due.
