...this morning, they always seems to want to blame your equipment before they concede that it is theirs that is causing the problem. After showing him that all connections are fine till I get to their router, showing him this....
Pinging 24.11.168.1 with 32 bytes of data:
Reply from 24.11.168.1: bytes=32 time=10ms TTL=254
Reply from 24.11.168.1: bytes=32 time=9ms TTL=254
Request timed out.
Reply from 24.11.168.1: bytes=32 time=10ms TTL=254
Reply from 24.11.168.1: bytes=32 time=10ms TTL=254
Request timed out.
Reply from 24.11.168.1: bytes=32 time=10ms TTL=254
Reply from 24.11.168.1: bytes=32 time=10ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 24.11.168.1: bytes=32 time=10ms TTL=254
Request timed out.
Reply from 24.11.168.1: bytes=32 time=13ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Reply from 24.11.168.1: bytes=32 time=11ms TTL=254
Ping statistics for 24.11.168.1:
Packets: Sent = 20, Received = 9, Lost = 11 (55% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 13ms, Average = 10ms
...He caved after that, admitted that once they tried to boost peoples speed up in our area from 4Mb/sec to 6 Mb/sec, they have been getting these reports. Now I have to wait for a week for their techs to figure it out, can you say "CREDIT PLEASE!"
